Frequently Asked Questions
Everything you need to know about Dyson technology, shipping, and our satisfaction guarantee.
What is the Dyson Money-Back Guarantee?
We offer a 30-day money-back guarantee on all machines purchased directly from our website. If you are not completely satisfied, you can return your machine for a full refund within 30 days of delivery.
How long does shipping take for Dyson machines?
Standard shipping typically takes 2-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Does my Dyson machine come with a warranty?
Yes, all Dyson cordless vacuums, fans, heaters, and purifiers come with a 2-year warranty covering parts and labor. Our corded upright vacuums come with a 5-year warranty.
How do I register my machine for the warranty?
You can register your machine online using the serial number found on the sticker on your machine or the packaging. Registration ensures you receive the best support and genuine Dyson parts.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free financing through Affirm.
Are genuine Dyson replacement parts available?
Yes, we sell genuine Dyson replacement parts and accessories directly on our website to ensure your machine continues to perform at its peak and maintains its warranty status.